Trust & safety
Everything we do, on the record.
We are a new brand and we know it, so we publish everything that matters: how we handle data, how we issue refunds, where our infrastructure lives.
- Legal entity
- MIA DIGITAL LLC
- Registered address
- 112 Capitol Trl Ste A7751Newark, DE 19711US
- Support email
- support@getsim.app
Commitments
What we commit to
Each of these is a practice we run today, not a badge. Where a policy document exists, it is linked.
Refund policy
Unused eSIM plans can be refunded within 7 days. The full conditions are in the Refund Policy.
Read the full Refund PolicyPrivacy and data retention
We never sell, share or analyze message content. Read the Privacy Policy for our data retention rules.
Read the Privacy PolicyPayments
Card, Apple Pay and Google Pay payments are completed on the payment provider's hosted checkout page. Card details are entered there, not on getsim.app, so a full card number never reaches our servers.
Carrier-grade infrastructure
eSIMs run on tier-1 mobile carriers in their home countries. Virtual numbers come from licensed local carriers, not VoIP. They pass verification anywhere a real SIM does.
Real terms, in plain English
Terms of Service, Privacy Policy and Refund Policy are written in plain language. No 12-page lawyer wall.
Read Terms of ServiceDocuments
The documents, in full
Every policy we hold you to, in plain language.
Still have a question?
The help center answers the common ones. For anything else, write to support.